Handling A Difficult Customer

Equip your marketing and sales teams with the skills and strategies to effectively manage challenging customer interactions in our intensive two-day onsite workshop. Tailored specifically for frontline professionals, this program focuses on practical techniques to de-escalate conflicts, resolve complaints, and retain customer satisfaction. Through interactive simulations, role-plays, and case studies, participants will learn to empathize with customers, actively listen to their concerns, and respond with professionalism and empathy. Special emphasis will be placed on maintaining composure under pressure, diffusing tense situations, and finding mutually beneficial solutions. Attendees will also explore strategies for preventing future issues and turning challenging interactions into opportunities for relationship-building and loyalty. By the workshop's conclusion, marketing and sales teams will emerge equipped to handle difficult customers with confidence and skill, preserving brand reputation and driving long-term success.

Duration - 2 Days
Most Suited for - Marketing, Sales and Customer Support Teams
Mode of Delivery - Onsite Workshop
Certification - 4kf Integro