About this course
Empower your marketing and sales teams to deliver exceptional customer experiences with our immersive two-day onsite workshop on Customer Service Excellence. Tailored specifically for marketing and sales professionals, this program equips participants with the skills and strategies to exceed customer expectations and drive loyalty. Through interactive exercises, role-plays, and real-world case studies, attendees will learn to anticipate customer needs, handle inquiries and complaints effectively, and build lasting relationships. Special emphasis will be placed on communication techniques, problem-solving skills, and leveraging customer feedback to enhance service delivery. Participants will also explore strategies for cross-functional collaboration to ensure a seamless customer journey. By the workshop's conclusion, marketing and sales teams will emerge equipped to delight customers, increase retention, and drive business growth through superior customer service.
Duration - 2 Days
Most Suited for - Marketing, Sales and Customer Support Teams
Mode of Delivery - Onsite Workshop
Certification - 4kf Integro
